Salesforce and Demandware are both widely used CRM (customer relationship management) software programs. However, there are some key differences between the two.
Salesforce is a cloud-based CRM program, while Demandware is a licensed, on-premise software. This means that Salesforce can be accessed from anywhere with an internet connection, while Demandware must be installed on a company's own servers.
Salesforce is also a much more comprehensive CRM solution than Demandware. It includes features for sales, marketing, customer service, commerce, and more. Demandware, on the other hand, is focused primarily on ecommerce.
Another key difference is that Salesforce offers a wide range of customization options, while Demandware is more limited in this regard. This means that Salesforce can be adapted to fit the specific needs of any business, while Demandware is more of a "one size fits all" solution.
overall, Salesforce is a more powerful and customizable CRM solution than Demandware. However, Demandware may be a better fit for businesses that primarily sell online.