There are a few different interpretations of what quality and operations management (QOM) is, but at its core, QOM is all about managing the quality of products and services produced by an organization, as well as the operations that go into producing those products and services. In other words, QOM is responsible for making sure that an organization's products and services meet or exceed customer expectations, and that the processes used to produce those products and services are efficient and effective.
There are a variety of tools and techniques that can be used to manage quality and operations, and which ones are used will depend on the specific needs of the organization. Some common quality management tools and techniques include things like Six Sigma, Lean Manufacturing, Total Quality Management (TQM), and ISO 9000. Meanwhile, some common operations management tools and techniques include things like supply chain management, just-in-time (JIT) production, and activity-based costing (ABC).
Ultimately, the goal of quality and operations management is to improve the quality of an organization's products and services while simultaneously reducing the cost and time required to produce them. By doing so, QOM can help to increase customer satisfaction while also improving the bottom line.
