I'm sorry to hear that you're having difficulty getting help from Google. While we can't provide support directly, here are a few things that might be helpful:
-First, make sure you're using the right keywords in your search. If you're not sure what keywords to use, try starting with a general keyword like "How to fix a broken phone" and then narrowing your results by adding more specific keywords.
-If you're still having trouble finding what you're looking for, try checking out some of the resources in the Google Help Center: https://support.google.com/
-If you still can't find what you're looking for, you can post your question in the Google Forums: https://www.google.com/contact/
I hope this is helpful!