Lean Quality Model is a concept originally developed by Toyota Motor Corporation to help enhance product quality. However, over the years this model has been adapted and implemented to the wider business development process in order to help enhance overall business quality.
The main goal of Lean Quality Model is to drive rapid value within organizations and improve both the customer experience as well as the processes used internally. The Lean Quality Model follows eight main principles and focuses heavily on the importance of understanding customer needs and wants. Here are the eight principles:
Eliminate Waste - Eliminating all wasted efforts, resources, processes and outcomes from the production process is key to maximizing efficiency, quality and value.
Pursue Perfection - By striving for, and utilizing, perfection it's possible to drive innovation and create ever-evolving high-quality processes.
Focus on the Customer - Engaging customers actively in processes and focusing heavily on their needs allows for an easier and quicker development of quality processes.
Embrace Change - Embracing change allows for processes to evolve, adapt and become better.
Encourage Managers and Employees - Creating and maintaining an open-minded work environment allows for the team to work together and innovate.
Develop Partnerships - Creating strong opportunities with suppliers and partners to help improve the value and quality of operations.
Measure Quality - Developing and maintaining systems that measure quality as well as customer feedback can help develop better processes.
Ensure Continuous Improvement - Continuous improvement of processes and products is key to the development of high-quality products and services.
As you can see, Lean Quality Model consists of multiple complex principles, all of which have to be taken into consideration in order to ensure that you maintain the best possible quality throughout your processes. Applying Lean Quality Model can never be a simple process, but when done right, it can be rewarding and can help ensure that your organization's systems and outputs are of the highest possible quality.
For more information on the Lean Quality Model and its principles, please refer to this article: